Quality accommodation and service in the heart of the English Lake District

enquiries@fisherbeckhotel.co.uk

01539 433215

FAQ’s & Privacy Policy

Please find below a list of answers to frequently asked questions.

How far is it to the village centre?
The walk in to the village is approximately 5 minutes.

How far is it to Lake Windermere?
The walk down to the lake shore is 5 minutes.

Where is the closest bus stop?
The closest bus stop is right in front of the building here at The Fisherbeck. All bus timetables can be found by visiting the website

Where is the nearest train station?
Windermere is our closest train station 4 miles away.

Where are the spa facilities?
We have complimentary passes for The Spa at The Salutation in Ambleside. We will give you the passes at reception along with towels for you to take. If you would like to book any treatments please contact them directly. Their website

Do you have WIFI?
WIFI is available in all of the rooms and is free to all of our guests, just ask at reception for the password.

What time is check in and check out?
Check out is 10.30am.
Check in is from 3pm-11pm. If you would like to arrive earlier you are welcome to leave your car in the car park, come in for a drink and let us know at reception. Check in after 11pm can be organised by prior arrangement.

What time is breakfast?
Breakfast is served between 8.30 & 9.30am each day. An earlier continental breakfast can be organised by prior arrangement. Non-residents are welcome at £13.95 per person.

Do you cater for special dietary requirements?
We are always happy to cater for any special diets to the best of our ability, gluten free bread and sausages are readily available along with soya milk, please let us know if we can get any other special products for you.

Do you have a lift?
We do not have a lift in the building but someone is always available to help you with your bags should you require it.

Are gift vouchers available?
Yes we are happy to provide gift vouchers.

Do you accept pets?
Sorry but pets are not accepted at The Fisherbeck.

Do you serve an evening meal?
We do not serve an evening meal, we do however have our lite bite menu and there are many restaurants close by.

What cards do you accept?
We accept all debit and credit cards and there is no charge for the use of credit cards. We do not however accept American Express cards.

Do you accept children?
Most of our rooms are doubles we can however take children and babies in our family rooms and garden rooms. Please contact us to discuss your requirements.

 

Privacy Policy

Privacy Policy

The Fisherbeck are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you will be processed by us. For the purpose of the Data Protection Act 1998 (the Act), and the General Data Protection Regulations (GDPR), from 25 May 2018, the data controller is The Fisherbeck.

The information we collect from you

The information covered by this Privacy Policy includes the personal data you provide by filling in forms, to book or place an order with us and any other correspondence with us. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through this website; any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.

How your information will be used

The information that we collect from you is obtained, processed, stored and transmitted in the United Kingdom in compliance with data protection legislation. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We will not share your information with other organisations, except in the case of any legal obligation, or if our assets are acquired by a third party, in which case personal data held by us about our customers may be one of the transferred assets. We would like to contact you with marketing information about our products and services. The legal basis by which we do this is your consent, if you choose to give it. We will not store your information any longer than is necessary for the function of our business requirements. If you have consented to marketing from us, we will only continue to store your information if we are using it for this purpose.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing, at any time, by using the unsubscribe function on a received marketing email or by contacting us. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. From 25 May 2018, when GDPR becomes law, a reasonable Subject Access Request (SAR) can be made without a fee being charged. It will be carried out within one month. As part of a SAR, you may request that your personal data is corrected or deleted. The result of a deletion request may be affected by any outstanding bookings or orders in progress, or our obligation to keep tax records. If you are not satisfied with our response you may contact the UK supervisory authority, the Information Commissioner’s Office, https://ico.org.uk to report your concern.

Changes to our Privacy Policy

We reserve the right to update our Privacy Policy. We may inform you of any changes if this is necessary.

Contact

If you have any questions regarding our Privacy Policy you are welcome to contact The Fisherbeck using our postal address Lake Road, Ambleside, Cumbria, LA22 0DH or phone number 015394 33215.

Enquiries & Bookings 01539 433215