Please find below a list of answers to frequently asked questions.
What is the cancellation policy?
Credit or debit card details are required to secure the reservation, we do not require deposit or prepayment prior to arrival. Full payment for your stay will be taken on check-in at the hotel. We operate a 7 day cancellation policy. If you cancel at least 7 days prior to the day of your arrival you will not be charged. Cancellations made less than 7 days prior to the day of arrival will incur a charge equivalent to the full cost of your reservation. Every effort will be made to re-sell the room. However, if we are unable to re-sell, we will charge the cancellation fee using the credit/debit card used to secure the booking.
How far is it to the village centre?
The walk in to the village is approximately 5 minutes.
How far is it to Lake Windermere?
The walk down to the lake shore is 8 minutes.
Where is the closest bus stop?
The closest bus stop is right in front of the building here at The Fisherbeck. All bus timetables can be found by visiting the website
Where is the nearest train station?
Windermere is our closest train station 4 miles away.
Where are the spa facilities?
We have complimentary passes for The Spa at The Salutation in Ambleside. We will give you the passes at reception along with towels for you to take. If you would like to book any treatments please contact them directly. Their website
Do you have WIFI?
WIFI is available in all of the rooms and is free to all of our guests, just ask at reception for the password.
What time is check in and check out?
Check out is 10.30am.
Check in is from 3pm-11pm. If you would like to arrive earlier you are welcome to leave your car in the car park, come in for a drink and let us know at reception.
What time is breakfast?
Breakfast is served between 8.15am & 9.45am each day. An earlier continental breakfast can be organised by prior arrangement. Non-residents are welcome at £13.95 per person with prior notice.
Do you cater for special dietary requirements?
We are always happy to cater for any special diets to the best of our ability, gluten free bread and sausages are readily available along with soya milk, please let us know if we can get any other special products for you.
Do you have a lift?
We do not have a lift in the building but someone is always available to help you with your bags should you require it.
Are gift vouchers available?
Yes we are happy to provide gift vouchers.
Do you accept pets?
Sorry but pets are not accepted at The Fisherbeck.
Do you serve an evening meal?
We do not serve an evening meal, however there are many restaurants close by in the centre of Ambleside.
What cards do you accept?
We accept all debit and credit cards and there is no charge for the use of credit cards. We do not however accept American Express cards.
Do you accept children?
Most of our rooms are doubles we can however take children and babies in our family rooms and garden rooms. Please contact us to discuss your requirements.
The Fisherbeck are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you will be processed by us. For the purpose of the Data Protection Act 1998 (the Act), and the General Data Protection Regulations (GDPR), from 25 May 2018, the data controller is The Fisherbeck.
The information we collect from you
How your information will be used
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing, at any time, by using the unsubscribe function on a received marketing email or by contacting us. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. From 25 May 2018, when GDPR becomes law, a reasonable Subject Access Request (SAR) can be made without a fee being charged. It will be carried out within one month. As part of a SAR, you may request that your personal data is corrected or deleted. The result of a deletion request may be affected by any outstanding bookings or orders in progress, or our obligation to keep tax records. If you are not satisfied with our response you may contact the UK supervisory authority, the Information Commissioner's Office, https://ico.org.uk to report your concern.